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Successfully launching your digital transformation year 2026

How the heyPatient pre-project packages enable a safe and effortless start into the digital Patient Journey


Many hospitals and clinics face the same challenge:The digital Patient Journey should create real impact in 2026, yet time, resources and a shared vision are often limited.


Achieving this requires early clarity, shared priorities and a solid decision-making basis that brings all stakeholders together.


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Achieving this requires early clarity, shared priorities and a solid decision-making basis that brings all stakeholders together.


This is exactly where our two pre-project offers come in: the Design Workshop Series and the Carefree Pre-Project Package. Both provide a structured approach, proven best practice and a customer experience that strengthens teams and sets projects on a solid path.


Design Workshop Series:

Co-creating the Future Patient Journey


How we proceed

Across three half-day, moderated workshops, teams build a shared, interdisciplinary understanding of their Patient Journey.

Experienced facilitation team with a proven method for reliable success
Experienced facilitation team with a proven method for reliable success

Clear results through structured moderation

Our workshops follow a well-tested and effective method:


  • Visualising touchpoints and interactions along the Patient Journey

  • Identifying pains and gains from both patient and internal perspectives

  • Clustering topics and prioritising them together

  • Deep-diving three prioritised use cases (functional + technical)

  • Defining IST and SOLL with target vision and high-level roadmap

  • Creating a clickable prototype of the future Patient Journey


Positive feedback

Feedback from completed workshops shows very high satisfaction:

“Finally a shared picture,”

“Clarity about our priorities,”“

Very good structure and moderation.”


These statements reflect the impressions participants share at the end of the final workshop.

A 100% referral rate underlines the strength of this format.


Stakeholders on board from day one

Teams especially value the collaborative experience of working towards a shared goal and seeing insights come to life visually in the prototype. Many highlight how valuable it is to involve key stakeholders from the very beginning.


A strong foundation

The Design Workshops create an ideal foundation for a successful digital transformation year 2026:

Clear priorities, shared understanding and a first, tangible preview of the future solution.



Carefree Pre-Project Package:

Clarity with minimal resource effort

For organisations that want a thorough preparation with a solid decision-making basis, the Carefree Pre-Project Package is ideal.


It combines analysis, target vision and roadmap into one structured starting point.


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What you receive

The package provides structured, well-founded deliverables:


  • Clear analysis of today’s Patient Journey

  • Functional, technical and organisational assessment

  • Overview of integrations, data flows and technical feasibility

  • Target vision and roadmap for next steps

  • Clear implementation recommendations for management, IT and executive boards

  • Minimal effort required from your internal team


The approach is designed so that customers receive solid results with very limited internal resources.


Experience from many successful projects flows directly into these deliverables – best practice, modern, patient-centred and implementation-ready.


Customer teams particularly value the reliability of the approach, its clarity and the rapid generation of tangible results.


Feedback from similar pre-projects consistently highlights:

“clear structure,”

“coherent storyline,”

“concrete and actionable.”



Conclusion

Both pre-project offers make it significantly easier to launch the digital Patient Journey. They create clear priorities, involve teams from the start and deliver tangible outputs such as prototypes and roadmaps.


This builds the foundation for a strong 2026 – with a Patient Journey that inspires and delivers real impact.


Want to learn more?


Testimonials

«As a leading tertiary care hospital in Switzerland, we use the patient portal from heyPatient. In our new building, Agnes, we rely on their smart patient call system, which is redefining efficiency and the patient experience. This sets new standards in patient guidance and support.
The experts at heyPatient excel in high-level process automation and develop practical solutions in co-creation with hospital professionals. They are visionary, always open to feedback, and willing to go the extra mile. heyPatient is a reliable partner, and we look forward to continued collaboration and future innovations.»

«heyPatient ermöglicht unseren Patienten den schon lange gewünschten einfachen, digitalen Zugang zu unserer Klinik - gleichzeitig können klinikinterne Prozesse, auch im  Sinne der Patienten optimiert werden.The heyCommunity integrates us into a virtual regional, but also supra-regional health space, enables joint development steps and also offers every clinic the opportunity to realize individual adaptations and connections of third-party applications! A win for our patients, the heyCommunity and of course our clinic!"

"Enabling our patients to plan their stay online is a logical step in our digitalization strategy. heyPatient offers a convincing solution for this.»

Dr. Daniel Heller, 

President of the Board,

Kantonsspital Baden AG

Rolf Schwendener, deputy CEO

Merian Iselin Clinik, Basel

René Künzli, Head of Services and Member of the Executive Board

Swiss Paraplegic Center

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Reg-Nr:      CHE-326.934.294

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+41 44 586 02 01

 

Schumannstrasse 27, 60325 Frankfurt

+49 69 505027 314

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(pass the Bistro - lift next to Open Workspace)

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