top of page

Patients no longer want to wait.

What do they want? Clear paths – and real connection.


Waiting rooms are full.Not just on site – people are queueing digitally, too.

They’re not only looking for an appointment.They’re looking for orientation, transparency, and the sense that they matter.


What they often find:

A form here, a result over there, a login in between –lots of digital touchpoints, little cohesion.


And yet, they’re ready. Ready to participate, ready to engage – if the experience is smooth. Guided. And truly designed with them in mind.

Waiting takes many forms – even digitally
Waiting takes many forms – even digitally

The willingness is there – and has been for a while

Many healthcare institutions are on the move. That’s a good thing.


But digitalisation only becomes truly effective when it also works for patients.


The Digital Health Radar study by Swisscom puts it clearly:

  • Hospitals are digitalising primarily for internal efficiency – not for a better patient experience.


At the same time, the digitalswitzerland study shows what people really expect:

  • Clear digital services, transparent communication, simple interaction.



Staying digitally connected – even digitally, even in later years

The Pro Senectute study shows:

Seniors are confident smartphone, tablet and PC users – also for health matters.

„My mother registered for her hospital stay digitally – at 84. Easier than finding a parking spot at the clinic.“ – Relative

They want to be included.

And especially not excluded at the very moment their health is at stake.



Different settings – same expectations

Modern solutions offer much more than digital forms. They create targeted interaction points across the patient journey – tailored to the context, pace and need.


  • Emergency care needs speed and clarity

  • Ambulatory care benefits from preparation materials and structured planning

  • Rehab requires a steady rhythm of support, without overwhelming


And it all comes multilingual, barrier-free and flexible:Patients decide whether to interact via app or browser, in their own language, on their preferred device.


The goal isn’t to roll everything out at once. It’s to start right.


Those who begin today with a meaningful, patient-focused stepcan build on it tomorrow – knowing that much more is possible.

Ideally: patient-centred. And just one click away.

A good patient experience starts with clear digital communication
A good patient experience starts with clear digital communication


A clear beginning: digital pre-admission

Many providers begin with one highly effective step:

The digital patient admission process.


  • Accessible via your website, QR code or direct link

  • Guided step-by-step, in 21 languages

  • HL7 FHIR-based, secure and standard-compliant

  • Configurable with legal texts, upgrade options, custom data fields

  • Integrates seamlessly with ERPs like Navision, SAP, Nexus

  • Provides pre-validated patient data for direct import

  • No extra work for identity verification


👉 Prefer pragmatic? Also available as PDF by email.


It works. And simplifies – at the push of a button
It works. And simplifies – at the push of a button

What teams report:


  • Fewer follow-ups

  • Better data quality - early enough before arrival

  • Calmer, smoother admission processes


Early access to structured patient data improves everything –including billing readiness upon arrival.

Digital admission relieves people – and processes.



Yes, even the bill comes digitally

It may not be exciting – but it matters:


The digital invoice copy is provided automatically and in full compliance with regulations.


📄 Available for patients

📂 Optionally archived automatically

➡ HL7 FHIR-compliant and audit-ready

Step by step – achieve more with less effort
Step by step – achieve more with less effort

Digitalisation that works for people

You don’t need to revamp everything overnight.But the first step should feel right – and make a difference.

Smart solutions..


✅ Integrate with existing workflows

✅ Reduce pressure on teams

✅ Reach patients in meaningful, measurable ways


With respect for your processes.With focus on the patient experience.With results that matter.


Sometimes, a small change makes a big impact.
Sometimes, a small change makes a big impact.

Patients are ready

Now it's our turn.


👉 Start now with your new patient portal - optional with something simple: a digital admission that works.



 
 
 

Comments


Testimonials

«As a leading tertiary care hospital in Switzerland, we use the patient portal from heyPatient. In our new building, Agnes, we rely on their smart patient call system, which is redefining efficiency and the patient experience. This sets new standards in patient guidance and support.
The experts at heyPatient excel in high-level process automation and develop practical solutions in co-creation with hospital professionals. They are visionary, always open to feedback, and willing to go the extra mile. heyPatient is a reliable partner, and we look forward to continued collaboration and future innovations.»

«heyPatient ermöglicht unseren Patienten den schon lange gewünschten einfachen, digitalen Zugang zu unserer Klinik - gleichzeitig können klinikinterne Prozesse, auch im  Sinne der Patienten optimiert werden.The heyCommunity integrates us into a virtual regional, but also supra-regional health space, enables joint development steps and also offers every clinic the opportunity to realize individual adaptations and connections of third-party applications! A win for our patients, the heyCommunity and of course our clinic!"

"Enabling our patients to plan their stay online is a logical step in our digitalization strategy. heyPatient offers a convincing solution for this.»

Dr. Daniel Heller, 

President of the Board,

Kantonsspital Baden AG

Rolf Schwendener, deputy CEO

Merian Iselin Clinik, Basel

René Künzli, Head of Services and Member of the Executive Board

Swiss Paraplegic Center

Subscribe to our newsletter

Thank you so much!

heyPatient-Logo
Get it from Microsoft AppSource
DCB Digital Diabetes Award Top20
  • LinkedIn Social Icon
  • Facebook

heyPatient AG

Legal 

Reg-Nr:      CHE-326.934.294

DUNS-Nr:  48-042-8462

Technoparkstrasse 2, 8406 Winterthur

+41 44 586 02 01

 

Schumannstrasse 27, 60325 Frankfurt

+49 69 505027 314

digital economy award

Location Winterthur

Find us in Trakt A.

(pass the Bistro - lift next to Open Workspace)

How to find heyPatient
bottom of page