Patients no longer want to wait.
- Regula Spuehler
- 7 days ago
- 3 min read
What do they want? Clear paths – and real connection.
Waiting rooms are full.Not just on site – people are queueing digitally, too.
They’re not only looking for an appointment.They’re looking for orientation, transparency, and the sense that they matter.
What they often find:
A form here, a result over there, a login in between –lots of digital touchpoints, little cohesion.
And yet, they’re ready. Ready to participate, ready to engage – if the experience is smooth. Guided. And truly designed with them in mind.
The willingness is there – and has been for a while
Many healthcare institutions are on the move. That’s a good thing.
But digitalisation only becomes truly effective when it also works for patients.
The Digital Health Radar study by Swisscom puts it clearly:
Hospitals are digitalising primarily for internal efficiency – not for a better patient experience.
At the same time, the digitalswitzerland study shows what people really expect:
Clear digital services, transparent communication, simple interaction.
Staying digitally connected – even digitally, even in later years
The Pro Senectute study shows:
Seniors are confident smartphone, tablet and PC users – also for health matters.
„My mother registered for her hospital stay digitally – at 84. Easier than finding a parking spot at the clinic.“ – Relative
They want to be included.
And especially not excluded at the very moment their health is at stake.
Different settings – same expectations
Modern solutions offer much more than digital forms. They create targeted interaction points across the patient journey – tailored to the context, pace and need.
Emergency care needs speed and clarity
Ambulatory care benefits from preparation materials and structured planning
Rehab requires a steady rhythm of support, without overwhelming
And it all comes multilingual, barrier-free and flexible:Patients decide whether to interact via app or browser, in their own language, on their preferred device.
The goal isn’t to roll everything out at once. It’s to start right.
Those who begin today with a meaningful, patient-focused stepcan build on it tomorrow – knowing that much more is possible.
Ideally: patient-centred. And just one click away.
A clear beginning: digital pre-admission
Many providers begin with one highly effective step:
The digital patient admission process.
Accessible via your website, QR code or direct link
Guided step-by-step, in 21 languages
HL7 FHIR-based, secure and standard-compliant
Configurable with legal texts, upgrade options, custom data fields
Integrates seamlessly with ERPs like Navision, SAP, Nexus
Provides pre-validated patient data for direct import
No extra work for identity verification
👉 Prefer pragmatic? Also available as PDF by email.
What teams report:
Fewer follow-ups
Better data quality - early enough before arrival
Calmer, smoother admission processes
Early access to structured patient data improves everything –including billing readiness upon arrival.
Digital admission relieves people – and processes.
Yes, even the bill comes digitally
It may not be exciting – but it matters:
The digital invoice copy is provided automatically and in full compliance with regulations.
📄 Available for patients
📂 Optionally archived automatically
➡ HL7 FHIR-compliant and audit-ready
Digitalisation that works for people
You don’t need to revamp everything overnight.But the first step should feel right – and make a difference.
Smart solutions..
✅ Integrate with existing workflows
✅ Reduce pressure on teams
✅ Reach patients in meaningful, measurable ways
With respect for your processes.With focus on the patient experience.With results that matter.
Patients are ready
Now it's our turn.
👉 Start now with your new patient portal - optional with something simple: a digital admission that works.
Comments