Frequently asked Questions

The heyPatient app is an offer for natural persons (users) residing in Switzerland who have reached the age of 18.

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The heyPatient app helps you and your loved ones to keep an eye on health appointments. You always have important documents, including insurance cards, quickly at hand. With "heyFamily" you share the common appointment view and support each other in everyday health care.

The information that you store in heyPatient is stored in encrypted form in the Microsoft Azure Cloud in Switzerland. Your data does not leave Switzerland. The transmission is also encrypted. You decide with whom you share your data (e.g. hospitals, heyFamily). 

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Read more about how your data is protected: Privacy Policy. (in German only)

For maximum security, we use SwissID login.

SwissID provides a secure, cross-industry login and is a Swiss alternative to common social logins, available for Swiss citizens as well as foreign citizens all over the world.

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The Basic app functionality only requires the lowest SwissID security level, using your email address and password.

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With SwissID, you can securely access many other digital services – such as the Electronic Patient Dossier (EPD) – and over 200 online services, including postal services or eBanking.

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Having trouble logging in with SwissID?

👉 Find help directly on the SwissID support page

SwissID meets the highest standards for security and data privacy.

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👉 Learn more on the SwissID security & privacy page

Because we transmit sensitive data to healthcare partners with your consent, we must prevent data misuse.

 

To ensure that no unauthorized person gains access to your health data or appointments, certain features require a verified SwissID identity.

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Verification is requested by the app as needed and can be completed digitally in just a few minutes. The app will guide you through the required steps. Your identity is either verified instantly or within 1–2 days via manual review.

SwissID accepts all biometric passports and the Swiss ID card.

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Looking for an alternative way to verify your identity?

👉 Some healthcare partners offer alternative options such as two-factor authentication. You can see available options directly in the app – or contact your healthcare provider.

Nobody has access to your data without your consent. If you share data with third parties, the app will alert you and let you know what data is being shared. This is the case, for example, when connecting to health partners of your choice or when registering for admission.

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👉 Read more about this in our privacy policy.

You can tell by the heyPatient symbol in the top right corner of the healthcare partner’s tile in the app.

We are continuously expanding and working to connect more healthcare providers.

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👉 Find the current list of providers using heyPatient here: Customers and Partners | heyPatient

👉 If your provider is not yet connected, feel free to email us at team@heypatient.com and we will gladly reach out to them on your behalf.

Connecting with a healthcare provider – such as a hospital or clinic in your region – allows you to securely share your contact and insurance details in advance. This offers many advantages:

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• Faster care in emergencies: Your data is already available in the provider’s system. This allows the care team to focus entirely on treatment – admin work is done, insurance coverage is clarified.

• Digital appointment coordination: Appointments appear directly in your app – no paperwork, no phone calls.

• Better preparation: Automated instructions help you prepare – e.g. fasting times or required documents.

• Reliable reminders: Timely notifications help ensure nothing is missed – whether it's a treatment, preparation step, or medication.

• Involving family members: Via heyFamily, trusted persons or family members can be involved – ideal for children, elderly individuals, or those requiring care.

• Always informed: All relevant details regarding appointments, treatments, and logistics are easily accessible in the app at any time.

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👉 Learn more about connecting with healthcare providers and using heyFamily directly in the app or on our website.

To change your heyPatient email address, navigate to your profile and open the "Contact details" section. After changing the email address, click "Save".

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Your heyPatient e-mail address will be used to communicate with heyPatient and the health partners. It may differ from the SwissID e-mail address.

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If you want to change your SwissID e-mail address, please follow the SwissID instructions.