Success Story: New Patient Call System

Activate it instantly, start benefiting immediately: The new patient call module from heyPatient enables efficient patient management – in 21 languages. Stand-alone or integrated. You decide.

Efficient patient flow thanks to a smart call system

A seamless patient journey through innovative technology

With the opening of its new AGNES building, the Kantonsspital Baden (KSB) has taken a major step in digital patient care.

A key element: the newly integrated patient call system from heyPatient. The modern solution ensures structured and efficient patient flow – from check-in to consultation.

Challenge: Efficient patient coordination in a dynamic environment

With hundreds of patients per day, KSB needed a system that reduces waiting times, provides clear status updates, and helps with orientation throughout the hospital.

The diversity of departments – including patient administration, surgery, and urology – required a solution that is both flexible and scalable.

Solution: A smart, flexible call system – instantly ready to use

The system currently operates with six queues, 24 consultation rooms, and seven announcing displays.Additional rooms, queues, and displays can be added flexibly at any time.

A central overview display in the cafeteria allows patients to wait more comfortably, while targeted display areas within departments offer relevant, specific guidance.

A special highlight: the system supports 21 languages – enabling barrier-free use for international patients and their companions.

Integrated status updates, wayfinding, and easy configurability result in tangible efficiency gains – both for staff and for patients.

Results: A smart solution with visible impact

More than 40 doctors and over 20 staff members in patient reception and departmental administration actively use the system. The benefits are clear:

Reduced waiting times & clearer patient navigation: Thanks to the structured call logic and clear visual cues, patients always know when and where they are expected
Greater flexibility: The system can be easily adapted to changing workflows and quickly rolled out to additional departments.
Intuitive operation: The interface was continuously refined in close collaboration with KSB to ensure optimal usability for healthcare staff.
Enhanced patient experience: The stress-free and well-structured navigation throughout the treatment process significantly increases patient satisfaction.

More flexibility: Stand-alone or integrated – it's your choice

The new module can be activated instantly without any system integration – ideal for institutions wanting to see fast results or take a phased approach.

For integrated use, the system connects smoothly via HL7 FHIR and existing interfaces to most HIS and ERP systems.

Conclusion: A solution that transforms processes – with built-in investment security

heyPatient’s new patient call system is ready to go, delivers real process improvements, and adapts flexibly to your organisation’s needs.

Whether stand-alone or fully integrated – it streamlines operations and significantly enhances the patient experience.

Time for a "hello, how are you" - The personal encounter can be priotized. We take care of the rest. — **Time for a "hello, how are you" -** The personal encounter can be priotized. We take care of the rest.

Why heyPatient? Investment security and maximum flexibility

Thanks to its modular design, you can start small with heyPatient and expand step by step – activating additional modules when the time is right.That means flexibility and future-proof planning for your organisation.

As an experienced portal provider with deep expertise in UX, process optimisation, and smart technology, our customers continuously benefit from new features, updates, and best practices.Our expert team is also happy to develop individual customisations to meet your specific needs.