Patient Portals with Purpose: Why Specialized Providers Lead the Way

For many healthcare institutions, implementing a patient portal has become a must – whether to meet regulatory requirements or to realize modern, patient-centered care models. But not all patient portals deliver the same value.

Value at the Push of a Button

The difference becomes particularly evident when portals are not just a by-product of existing software ecosystems, but purpose-built solutions developed by specialized providers – like heyPatient.

More than a Tool: heyPatient as a Strategic Part of Your Digital Journey

"As a specialized provider with deep expertise in healthcare processes, we developed heyPatient from the ground up to be intuitive and deliver real value at the push of a button – for clinics and patients alike," says Matthias Spühler, CEO of heyPatient.

This statement reflects the DNA of our solution:

heyPatient is not a technical add-on, but a strategic tool designed for efficiency, simplicity, and true patient centricity. Our extensive experience in digitalizing healthcare processes is embedded in every feature – as proven daily by our customers.

Intuitive, Integrated and Patient-Centered

A patient portal only reaches its full potential when it integrates seamlessly into existing systems while addressing the needs of all stakeholders. That’s why heyPatient is:

• Easily integrable into your IT landscape (ERP, HIS, RIS, LIS, etc.)

• Flexibly expandable, tailored to your organization’s digital strategy

• Patient-centered, as a patient-centered solution, we provide patient journeys across various healthcare providers

• Available in 21 languages, making every patient feel safe and understood

• Ready to use at the push of a button – no complex training required

Clinics using heyPatient report measurable reductions in administrative workload, improved appointment and process quality, and – above all – enthusiastic feedback from patients.

The Strength of a Specialized Provider

The difference compared to generic portal modules from large vendors lies in the detail – and in experience. While many solutions are developed from an IT-centric perspective, heyPatient is born from the reality of clinical operations. We understand what matters in everyday care: clear processes, reliable communication, and tangible relief for healthcare teams. And always aligned with the patient interaction – whether outpatient, inpatient, emergency, elective or rehab.

That’s exactly what our platform is built for.

"Our clients value that heyPatient not only delivers technically, but integrates smoothly into their existing workflows and immediately creates value – without long implementation phases or complicated transitions," emphasizes Matthias Spühler.

Patient Portals That Patients Actually Use

Even the most sophisticated digital solution is useless if patients don’t adopt it. heyPatient is used actively from day one – no training, no complex onboarding. Why? Because our app and web interfaces just work. They deliver value and make everyday life easier – for patients and healthcare providers.

What's most important: As a patient-centered solution, we provide value for patients long before they enter your clinic, with ready-made information, updates, service offerings and more.

Change Management: Key to Sustainable Impact

Even solutions that offer instant value at the push of a button require change management to unlock their full potential. Switching from paper-based to digital communication involves adjustments – both organisational and procedural – that must be addressed proactively.

Our experts are happy to support your team with insights, experience, and hands-on guidance – from initial planning to successful rollout.

Our mission: Digital patient journeys that truly work – and delight.