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Optimize your appointment management to the next-level

Writer's picture: Regula SpuehlerRegula Spuehler

Updated: Jan 28

With heyPatient, you benefit not only from automated e-registration, e-registration and securely delivered appointment requests with comprehensive patient support, but also from additional options for efficient appointment management.



Self-service for patients -> Simplification and Efficiency for everyone involved

Thanks to FHIR-based appointment requests, bookings and confirmations, your patients can manage appointments independently, without time-consuming phone calls or manual processes.

With heyPatient, for example, patients can digitally confirm the time of an operation the day before. Your staff can view the appointment confirmation directly in the hospital information system (HIS) and can use their time to care for patients instead of making phone calls.



Bidirectional appointment sync thanks to FHIR

Hospital software manufacturers (CIS, RIS, LIS, ERP etc) that use the international FHIR standard have a clear advantage.


heyPatient offers a standardised FHIR API as well as FHIR clients for various hospital systems such as Ines, Timerbee, KISIM, SAP IS-H, Microsoft Navision/Business Central, Nexus, Digisono, Coris or for integration platforms such as WSO2, Microsoft Biztalk, Orchestra etc.

This integration enables seamless data exchange between heyPatient and your internal systems, which increases efficiency and minimises internal administrative work.


For example, at Baden Cantonal Hospital, which enables patients to book appointments for specific services. For operations, the definitive admission time is sent to the app the day before, with a request for appointment confirmation, which in turn is sent directly to Kisim.

The surgery planning tool Timerbee allows patients to reschedule planned anaesthesia consultations at the Merian Iselin Clinic to a later date.


For this purpose, Timerbee offers alternative dates when the appointment is made and identifies the appropriate time slots. This is anything but trivial in a clinic setting. This generates significantly higher patient satisfaction and reduces the number of phone calls requesting rescheduling.


Interoperability as the Solution Standard

heyPatient provides implemented interoperability as the standard.


Use our API-based FHIR services now to easily realize your digitization projects.



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Testimonials

"We are convinced that heyPatient as a digital and integrated solution has the potential to set new standards in healthcare."

Adrian Schmitter, CEO

Kantonsspital Baden AG

«heyPatient ermöglicht unseren Patienten den schon lange gewünschten einfachen, digitalen Zugang zu unserer Klinik - gleichzeitig können klinikinterne Prozesse, auch im  Sinne der Patienten optimiert werden.The heyCommunity integrates us into a virtual regional, but also supra-regional health space, enables joint development steps and also offers every clinic the opportunity to realize individual adaptations and connections of third-party applications! A win for our patients, the heyCommunity and of course our clinic!"

"Enabling our patients to plan their stay online is a logical step in our digitalization strategy. heyPatient offers a convincing solution for this.»

René Künzli, Head of Services and Member of the Executive Board

Swiss Paraplegic Center

Rolf Schwendener, deputy CEO

Merian Iselin Clinik, Basel

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