Appointment Management. Process-integrated. Automated. Self-Service.

Regula Spuehler
Aug 27, 2024
2 min read

Updated: Jan 28

Efficient Appointment Invites, Patient-Side Confirmation or Rescheduling. Self-service booking. Easily implemented

Implementation-Example: System- and process-integrated Self-service Online Booking

In today’s digital world, efficient and user-friendly appointment management with patient-side self-service is a crucial factor for process automation, an enhanced patient experience, and easy access to your services, such as specialized consultations or self-pay offerings.

heyPatient provides HL7 FHIR-based interfaces for easy system integration and data exchange.

Online Appointment Booking

Our online appointment booking solution can be flexibly integrated throughout the entire registration process or made available after a specific interaction (such as a completed questionnaire).

Appointment Confirmation, Automated Reminders, and More

Activating patient-side appointment confirmation is just as simple. Your staff can see directly in the planning system that the appointment has been confirmed. This increases commitment, and internal scheduling significantly improves.

Simplify the planning process before surgeries: heyPatient updates the exact time the day before and requests appointment confirmation. Phone calls are no longer necessary, ensuring that your patients are well-prepared and in the right place at the right time.

Appointment Rescheduling

For example, this feature can be enabled by the scheduling software Timerbee, which can be integrated as a third-party add-on via our heyApp Store. Offer your patients alternative appointments, for example, for a consultation, and become a digital pioneer.

Easy Implementation via FHIR API

Thanks to our solution-integrated FHIR server or third-party solutions (such as the KISIM FHIR Server), you can quickly and efficiently integrate online appointment booking and patient-side rescheduling into your existing systems.

This enables smooth communication between different systems and ensures a seamless user experience.

Benefits for Decision-Makers

For decision-makers in clinics and hospitals, our solution offers numerous benefits:

Optimized Processes: Reduce administrative workload and improve the efficiency of your operations.
Satisfied Patients: Provide your patients with a modern and convenient way to book and manage appointments.
Future-Proofing: Rely on a solution that is compatible with the latest technological standards and can flexibly adapt to future requirements.

Learn more about how heyPatient can support your clinic or hospital in its digital transformation.