Many hospitals and clinics delay the implementation of a patient portal, believing it only makes sense after introducing a new Clinical Information System (CIS), wanting to first complete lengthy consolidation projects, or relying on a CIS-based portal from the provider.
Missed Opportunity
However, this approach can result in missed opportunities for process optimization, staff relief, and cost savings. It's crucial to recognize that a patient portal can offer significant benefits independently of the CIS.
Immediate Benefits Through Interoperability
With HL7 FHIR interfaces, system integration (e.g., ERP, CIS, RIS, OPS, e-Archive, etc.) is quick and easy. This enables process automation, cost savings, and a patient experience that truly impresses.
A central element of this experience is the Patient Agenda.
What does that mean?
Patientenagenda - patient-centered, but paper-based
Traditionally, a patient agenda is often handwritten on a board at the patient’s bedside or printed out during a hospital stay. This approach frequently leads to issues: appointments get rescheduled, and since not all appointments are digitally recorded in the system, situations often arise where, for example, the physiotherapist arrives in the patient’s room while the patient is at the radiology department. This uncoordinated scheduling leads to unnecessary wait times, stress for staff, and frustration for patients.
Patient-centered - an essential Basics of Patient Portals
These same problems occur in the digital space when a patient portal only displays appointments recorded in the CIS. From the patient’s perspective, such a tool quickly becomes useless and is often deleted if it doesn't reflect all relevant appointments.
This results in a disappointing patient experience and erodes trust in digital solutions.
In this context, the Patient Agenda isn’t a "nice to have" but rather the critical necessity that all of a patient's appointments are digitally recorded and managed.
What's needed?
Different scheduling systems must be integrated into the patient portal, providing both the patient and medical staff with a comprehensive overview of all past and upcoming appointments at all times.
heyPatient, as a patient-centered system, can display the Patient Agenda to staff, providing a comprehensive view that is currently unavailable.
Value-add of portals, which can "Patientenagenda"
By introducing such a comprehensive patient portal, clinics and hospitals can immediately improve their workflows and optimize patient care without waiting for a new CIS.
This approach not only enhances operational efficiency and resource utilization but also significantly increases patient satisfaction, as they can rely on accurate and transparent information.
Clinics and hospitals benefit from improved internal planning, as your patients are better informed, prepared, and at the right place at the right time.
heyPatient offers even more
We offer patient-centered support not "just" within your facility, but also human-centered in the hands of each individual user.
Whether self-recorded appointments, notes, and documents, or those received digitally from connected healthcare partners, heyPatient simplifies the organization of daily health activities and keeps all essential information readily available.
Easily shared with the personal care network upon request, making coordination easier within families or communities. Available in 19 languages.
Start now - profit from reduced cost and increse process optimization
By taking action now and implementing a solution like heyPatient, healthcare providers can modernize their processes and save costs—independent of their current or future CIS.
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