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heyPatient in the Merian Iselin Clinic for Orthopaedics and Surgery

The Merian Iselin Clinic uses heyPatient for digitally well-supported patient journeys and proactive patient interaction. From digital registration to appointment reception with early advice on preparation to digital forms, patients can act mobile and are always informed about everything important.

Carefully coordinated messages ensure that preparation for an operation, for example, is worry-free. With the "heyFamily" functionality, the personal care network can provide support when needed.

The Merian Iselin Clinic also benefits from this. Well-prepared and informed patients take the pressure off the staff. Thanks to automated reminders, no-shows can be avoided and adherence to treatment can be increased.

With the integration of SUBLIMD, patients can fill out anamnesis questionnaires in advance of their consultation.

PROMs (Patient Reported Outcome Measures) are also collected automatically along the patient journey.


the App offers:

  • Digital registration and login

  • Up-to-date overview of all appointments at any time

  • Helpful information on agreed appointments, also for relatives

  • Digitally provided forms (SUBLIMD medical history, PROMS)

  • Inbox

  • Dosser for personal insurance cards, documents, allergies, etc.

Additional functions

Soon, patients will also receive a copy of the invoice to their insurance company digitally in the inbox of their app. In addition, patients will be able to reschedule their appointments online thanks to the integration of the new scheduling software timerbee.

heyApp Store – third party solutions as a service

Where customers want a functionality or solution (such as timerbee or Sublimd) that is already available on the market, we are happy to integrate it into our environment via heyApp Store. In this way, proven solutions can spread in the market and innovation happens where it creates concrete benefits.

Would you like to integrate such a third-party product into your patient journey, as a functional addition or for the benefit of further optimised patient interaction?

This is exactly what we have developed our heyApp Store for: In our open, HL7 FHIR-based platform, we integrate third-party solutions simply and easily.

Constantly growing functionality

As a customer, you benefit from an ever-expanding range of solutions - seamlessly integrated into your patient-centric processes.

Oder now. Switch on before the end of the year

Contact us via or order here in the Microsoft Store.

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