heyPatient featured in the expert book “Digitale Patientenkommunikation”
- Matthias Spuehler
- 6 days ago
- 2 min read
Insights into our book chapter on seamless digital patient interaction
In October 2025, the new expert volume Digitale Patientenkommunikation was published, edited by Thure Georg Weimann, Hannes Schlieter, Arved Weimann and Tjalf Ziemssen (ISBN 978-3-662-71034-0).
The book explores how modern technologies strengthen communication between healthcare professionals and patients, offering diverse scientific and practical perspectives.
We are proud that heyPatient contributes a dedicated chapter:
“Patient Communication in Transition: Seamless Patient Interaction Across the Care Chain Using the Example of heyPatient”, authored by Christian Weber, Martin Feuz, Regula Spuehler and Stefan Stalder.
Focus of the chapter
The chapter demonstrates how modern healthcare organisations achieve measurable improvements with an integrated, patient-centred platform – before, during and after medical services.
It highlights:
how digital touchpoints, tailored to each interaction, guide and support patients
how clear processes, automation-ready workflows and smart interaction relieve hospitals and clinics
how continuous communication strengthens the care chain
how an app, web frontends, check-in terminals and a patient call system work together as one integrated solution
Real-life examples show how seamless patient interaction succeeds in day-to-day operations and how it creates value clinically, organisationally and for patients.
Stefan Stalder from the Swiss Paraplegic Centre provides practical insights into their implementation.
He shares valuable experiences from daily operations, explains early and current challenges and presents concrete solutions that lead to a smooth, relieving and patient-oriented digital process.
Why this chapter matters
The discussions in the book underline a clear message: digital patient communication is a key element of modern healthcare delivery.
Our chapter helps shift the perspective from isolated touchpoints to the full Patient Journey – holistic, consistent and service-oriented.
Clinical, administrative and digital viewpoints are brought together. This is exactly what defines heyPatient:
A platform that unites the needs of patients, professionals and institutions while actively shaping the future of digital patient communication.
Value for hospitals and clinics
The chapter offers inspiration and concrete, real-world examples:
How does the shift towards patient-centred digital communication succeed?
What conditions are needed?
What benefits do hospitals, professionals and patients experience in everyday routines?
The approaches described draw on real projects, best practice experience and close collaboration with customer teams.
They show how purposeful digitalisation becomes a measurable asset rather than an end in itself.
Conclusion
We are proud to contribute to this important expert publication and to support the advancement of modern patient communication.
A warm thank you to all editors and co-authors.
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