A Patient Portal That Connects: For Hospitals, Clinics, Health Regions, and the People They Serve
- Matthias Spuehler
- 5 days ago
- 4 min read
Updated: 4 days ago
There are many patient portals. But heyPatient goes further.
Our solution is designed for individual institutions as well as entire care regions—and developed from the perspective of the people involved: patients, relatives, and healthcare providers.
heyPatient offers a classic patient portal with app, web, terminals, patient call system, etc., to automate processes (i.e., use cases for providers) in 21 languages, as a service.
All this is built on a patient-centered platform that enables providers to offer integrated patient journeys.
This allows small clinics, large hospitals, hospital groups, and health regions to easily activate various patient-centered functionalities as a service: benefiting from process automation, interoperability, system-integrated patient interaction, and ready-to-use use cases at the push of a button—across system and institutional boundaries.
heyPatient offers the following exclusive advantages:
1. Suitable frontends for every interaction point: App, Web, Patient Call, Terminal & more.
Whether digital emergency contact, planned procedure or spontaneous on-site treatment: heyPatient provides the appropriate frontend for every case – always in 21 languages and with intuitive user guidance:
Web frontends without app for low-threshold use (e.g., in emergencies)
Patient app for continuous digital support (e.g., for elective procedures or rehabilitation)
Patient call, system-integrated and flexibly configurable per location
Check-in terminals, easily activated per site, entrance or building section
and more
💡 The result: intuitive patient guidance, high acceptance and usage rates of up to 85% – across all age groups.
🎨 Did you know? We deliver your own branded app in the desired functionality, design and name in the stores within 2 weeks after receiving the configuration template.
3. Process optimization at the push of a button
With heyPatient you don't just digitize – you simplify.
Self-service check-in, digital admission & forms
Integration of additional services like room selection or service packages
HL7 FHIR-compatible interfaces for ERP & hospital information systems
Easy integration of third-party solutions: e.g., navigation, wearables, appointment booking
🔄 The result: a true tool for best-practice process optimization – intuitive, modular, highly efficient.
👉Read more here: Prozess-Effizienz auf Knopfdruck
4. Individual, competent implementation: With experts, partners & ready-made project approach
You want more than the standard? So do we:
Specific requirements or regional particularities are implemented by our development team – flexibly, quality-assured and on time.
If urgency requires additional resources, we provide them through our extended team, the Swiss innovation partner DeepImpact – giving you implementation expertise and state-of-the-art technology from a single source.
And because successful digitization is more than just technology, we also support you in project execution: Our team of experts delivers ready-made project templates – from the ISDS concept to training materials to the proven operations manual.
The result: a structured, smooth rollout – without headaches, without friction:
2. Digital patient identities – secure, integrated and automated
Unlike many classic portals, heyPatient handles the digital verification of patient identities – integrated in the basic offering, as a service:
SwissID login as a trusted access with encrypted, automated interaction
Pre-verified and plausibility-checked patient master data directly to ERP
Process-integrated digital consent to your legal notices
On request: automated creation of a compliance PDF with timestamp for archiving in your e-archive
🔐 The result: highest security, data protection and relief for your departments.
5. heyFamily – Integrated support network, in 21 languages.
With heyFamily, patients voluntarily involve their trusted contacts – e.g., parents, adult children or partners.
And because health knows no language barriers, heyPatient provides important information in 21 languages – for trust, understanding and safety from the start.
🤝 The result: more transparency, higher therapy adherence and better coordination – especially for chronic diseases, dementia or pediatric care.
5. Designed for regions. With best pratice from hospitals and clinics.
heyPatient is designed as a multi-sided platform – for people, institutions and regions.
Patients experience seamless, simple care
Hospitals, practices & clinics benefit from automation and digital workflows
Regions & networks gain a scalable infrastructure for modern care
📈 The result: a market-proven solution already in use in hospitals, clinic groups and digital health projects – ready for your region.
👉 Read more here: Regions | heyPatient
Conclusion: heyPatient is more than a portal – it is the platform for integrated care
heyPatient offers far more than a classic patient portal:
With app, web and terminal, patient call system, heyFamily integration, 21 languages and branding at the push of a button, heyPatient already delivers a comprehensive solution – as a service, ready to use and proven.
At the same time, heyPatient is a scalable platform for integrated care that can be flexibly expanded with modular functionalities – beyond individual clinics to entire health regions.
💡 The result: Maximum flexibility, measurable process optimization and an efficient, secure path to digitally connected care – easily activatable, system-integrated and consistently patient-centered.
Whether for a single hospital or as strategic infrastructure for health regions – with heyPatient, you shape care that connects.
With heyPatient, you take the decisive step from digitization to true transformation. As a Service.
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