A Patient Portal That Connects: For Hospitals, Clinics, Health Regions, and the People They Serve
- Matthias Spuehler
- Jun 2
- 4 min read
Updated: Jun 2
There are many patient portals. But heyPatient goes further.
Our solution is designed for individual institutions as well as entire care regions—and developed from the perspective of the people involved: patients, relatives, and healthcare providers.
heyPatient offers a classic patient portal with app, web, terminals, patient call system, etc., to automate processes (i.e., use cases for providers) in 21 languages, as a service.
All this is built on a patient-centered platform that enables providers to offer integrated patient journeys.
This allows small clinics, large hospitals, hospital groups, and health regions to easily activate various patient-centered functionalities as a service: benefiting from process automation, interoperability, system-integrated patient interaction, and ready-to-use use cases at the push of a button—across system and institutional boundaries.
heyPatient offers the following exclusive advantages:
1. Suitable frontends for every interaction point: App, Web, Patient Call, Terminal & more.
Whether digital emergency contact, planned procedure or spontaneous on-site treatment: heyPatient provides the appropriate frontend for every case – always in 21 languages and with intuitive user guidance:
Web frontends without app for low-threshold use (e.g., in emergencies)
Patient app for continuous digital support (e.g., for elective procedures or rehabilitation)
Patient call, system-integrated and flexibly configurable per location
Check-in terminals, easily activated per site, entrance or building section
and more
💡 The result: intuitive patient guidance, high acceptance and usage rates of up to 85% – across all age groups.
🎨 Did you know? We deliver your own branded app in the desired functionality, design and name in the stores within 2 weeks after receiving the configuration template.
3. Process optimization at the push of a button
With heyPatient you don't just digitize – you simplify.
Self-service check-in, digital admission & forms
Integration of additional services like room selection or service packages
HL7 FHIR-compatible interfaces for ERP & hospital information systems
Easy integration of third-party solutions: e.g., navigation, wearables, appointment booking
🔄 The result: a true tool for best-practice process optimization – intuitive, modular, highly efficient.
👉Read more here: Prozess-Effizienz auf Knopfdruck
4. Individual, competent implementation: With experts, partners & ready-made project approach
You want more than the standard? So do we:
Specific requirements or regional particularities are implemented by our development team – flexibly, quality-assured and on time.
If urgency requires additional resources, we provide them through our extended team, the Swiss innovation partner DeepImpact – giving you implementation expertise and state-of-the-art technology from a single source.
And because successful digitization is more than just technology, we also support you in project execution: Our team of experts delivers ready-made project templates – from the ISDS concept to training materials to the proven operations manual.
The result: a structured, smooth rollout – without headaches, without friction:
2. Digital patient identities – secure, integrated and automated
Unlike many classic portals, heyPatient handles the digital verification of patient identities – integrated in the basic offering, as a service:
SwissID login as a trusted access with encrypted, automated interaction
Pre-verified and plausibility-checked patient master data directly to ERP
Process-integrated digital consent to your legal notices
On request: automated creation of a compliance PDF with timestamp for archiving in your e-archive
🔐 The result: highest security, data protection and relief for your departments.
5. heyFamily – Integrated support network, in 21 languages.
With heyFamily, patients voluntarily involve their trusted contacts – e.g., parents, adult children or partners.
And because health knows no language barriers, heyPatient provides important information in 21 languages – for trust, understanding and safety from the start.
🤝 The result: more transparency, higher therapy adherence and better coordination – especially for chronic diseases, dementia or pediatric care.
5. Designed for regions. With best pratice from hospitals and clinics.
heyPatient is designed as a multi-sided platform – for people, institutions and regions.
Patients experience seamless, simple care
Hospitals, practices & clinics benefit from automation and digital workflows
Regions & networks gain a scalable infrastructure for modern care
📈 The result: a market-proven solution already in use in hospitals, clinic groups and digital health projects – ready for your region.
👉 Read more here: Regions | heyPatient
Conclusion: heyPatient is more than a portal – it is the platform for integrated care
heyPatient offers far more than a classic patient portal:
With app, web and terminal, patient call system, heyFamily integration, 21 languages and branding at the push of a button, heyPatient already delivers a comprehensive solution – as a service, ready to use and proven.
At the same time, heyPatient is a scalable platform for integrated care that can be flexibly expanded with modular functionalities – beyond individual clinics to entire health regions.
💡 The result: Maximum flexibility, measurable process optimization and an efficient, secure path to digitally connected care – easily activatable, system-integrated and consistently patient-centered.
Whether for a single hospital or as strategic infrastructure for health regions – with heyPatient, you shape care that connects.
With heyPatient, you take the decisive step from digitization to true transformation. As a Service.
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