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A Patient Portal That Connects: For Hospitals, Clinics, Health Regions, and the People They Serve

Updated: 4 days ago

There are many patient portals. But heyPatient goes further.

Our solution is designed for individual institutions as well as entire care regions—and developed from the perspective of the people involved: patients, relatives, and healthcare providers.


heyPatient offers a classic patient portal with app, web, terminals, patient call system, etc., to automate processes (i.e., use cases for providers) in 21 languages, as a service.


All this is built on a patient-centered platform that enables providers to offer integrated patient journeys.


This allows small clinics, large hospitals, hospital groups, and health regions to easily activate various patient-centered functionalities as a service: benefiting from process automation, interoperability, system-integrated patient interaction, and ready-to-use use cases at the push of a button—across system and institutional boundaries.


Digital healthcare regions connect people, institutions and processes - with heyPatient as patient-centered platform for intuitive and secure care providsion.
Digital healthcare regions connect people, institutions and processes - with heyPatient as patient-centered platform for intuitive and secure care providsion.

heyPatient offers the following exclusive advantages:


1. Suitable frontends for every interaction point: App, Web, Patient Call, Terminal & more.

Whether digital emergency contact, planned procedure or spontaneous on-site treatment: heyPatient provides the appropriate frontend for every case – always in 21 languages and with intuitive user guidance:


  • Web frontends without app for low-threshold use (e.g., in emergencies)

  • Patient app for continuous digital support (e.g., for elective procedures or rehabilitation)

  • Patient call, system-integrated and flexibly configurable per location

  • Check-in terminals, easily activated per site, entrance or building section

  • and more


💡 The result: intuitive patient guidance, high acceptance and usage rates of up to 85% – across all age groups.

🎨 Did you know? We deliver your own branded app in the desired functionality, design and name in the stores within 2 weeks after receiving the configuration template.

Portal suite with functional modules and app/web/terminal frontends & more. Also available as a branded version.
Portal suite with functional modules and app/web/terminal frontends & more. Also available as a branded version.


3. Process optimization at the push of a button

With heyPatient you don't just digitize – you simplify.


  • Self-service check-in, digital admission & forms

  • Integration of additional services like room selection or service packages

  • HL7 FHIR-compatible interfaces for ERP & hospital information systems

  • Easy integration of third-party solutions: e.g., navigation, wearables, appointment booking


🔄 The result: a true tool for best-practice process optimization – intuitive, modular, highly efficient.

Process efficiency at the push of a button
Process efficiency at the push of a button

4. Individual, competent implementation: With experts, partners & ready-made project approach

You want more than the standard? So do we:


Specific requirements or regional particularities are implemented by our development team – flexibly, quality-assured and on time.


If urgency requires additional resources, we provide them through our extended team, the Swiss innovation partner DeepImpact – giving you implementation expertise and state-of-the-art technology from a single source.


And because successful digitization is more than just technology, we also support you in project execution: Our team of experts delivers ready-made project templates – from the ISDS concept to training materials to the proven operations manual.


The result: a structured, smooth rollout – without headaches, without friction:


Structured for success – with phased implementation, proven project templates and expert support from heyPatient.
Structured for success – with phased implementation, proven project templates and expert support from heyPatient.

2. Digital patient identities – secure, integrated and automated

Unlike many classic portals, heyPatient handles the digital verification of patient identities – integrated in the basic offering, as a service:


  • SwissID login as a trusted access with encrypted, automated interaction

  • Pre-verified and plausibility-checked patient master data directly to ERP

  • Process-integrated digital consent to your legal notices

  • On request: automated creation of a compliance PDF with timestamp for archiving in your e-archive


🔐 The result: highest security, data protection and relief for your departments.


My digital identity - safe and securely protected
My digital identity - safe and securely protected

5. heyFamily –  Integrated support network, in 21 languages.

With heyFamily, patients voluntarily involve their trusted contacts – e.g., parents, adult children or partners.


And because health knows no language barriers, heyPatient provides important information in 21 languages – for trust, understanding and safety from the start.


🤝 The result: more transparency, higher therapy adherence and better coordination – especially for chronic diseases, dementia or pediatric care.

Easy care for your loved ones
Easy care for your loved ones

5. Designed for regions. With best pratice from hospitals and clinics.

heyPatient is designed as a multi-sided platform – for people, institutions and regions.


  • Patients experience seamless, simple care

  • Hospitals, practices & clinics benefit from automation and digital workflows

  • Regions & networks gain a scalable infrastructure for modern care


📈 The result: a market-proven solution already in use in hospitals, clinic groups and digital health projects – ready for your region.

👉 Read more here: Regions | heyPatient

Digitally connected healthcare regions based on a multi-sided, patient-centered platform, flexible branding options and modular functionality
Digitally connected healthcare regions based on a multi-sided, patient-centered platform, flexible branding options and modular functionality



Conclusion: heyPatient is more than a portal – it is the platform for integrated care


heyPatient offers far more than a classic patient portal:

With app, web and terminal, patient call system, heyFamily integration, 21 languages and branding at the push of a button, heyPatient already delivers a comprehensive solution – as a service, ready to use and proven.


At the same time, heyPatient is a scalable platform for integrated care that can be flexibly expanded with modular functionalities – beyond individual clinics to entire health regions.


💡 The result: Maximum flexibility, measurable process optimization and an efficient, secure path to digitally connected care – easily activatable, system-integrated and consistently patient-centered.


Whether for a single hospital or as strategic infrastructure for health regions – with heyPatient, you shape care that connects.


With heyPatient, you take the decisive step from digitization to true transformation. As a Service.





Together, we create integrated care regions - patient-centered, safe, secure and provider-integrated.
Together, we create integrated care regions - patient-centered, safe, secure and provider-integrated.

 
 
 

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Testimonials

«As a leading tertiary care hospital in Switzerland, we use the patient portal from heyPatient. In our new building, Agnes, we rely on their smart patient call system, which is redefining efficiency and the patient experience. This sets new standards in patient guidance and support.
The experts at heyPatient excel in high-level process automation and develop practical solutions in co-creation with hospital professionals. They are visionary, always open to feedback, and willing to go the extra mile. heyPatient is a reliable partner, and we look forward to continued collaboration and future innovations.»

«heyPatient ermöglicht unseren Patienten den schon lange gewünschten einfachen, digitalen Zugang zu unserer Klinik - gleichzeitig können klinikinterne Prozesse, auch im  Sinne der Patienten optimiert werden.The heyCommunity integrates us into a virtual regional, but also supra-regional health space, enables joint development steps and also offers every clinic the opportunity to realize individual adaptations and connections of third-party applications! A win for our patients, the heyCommunity and of course our clinic!"

"Enabling our patients to plan their stay online is a logical step in our digitalization strategy. heyPatient offers a convincing solution for this.»

Dr. Daniel Heller, 

President of the Board,

Kantonsspital Baden AG

Rolf Schwendener, deputy CEO

Merian Iselin Clinik, Basel

René Künzli, Head of Services and Member of the Executive Board

Swiss Paraplegic Center

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heyPatient AG

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Reg-Nr:      CHE-326.934.294

DUNS-Nr:  48-042-8462

Technoparkstrasse 2, 8406 Winterthur

+41 44 586 02 01

 

Schumannstrasse 27, 60325 Frankfurt

+49 69 505027 314

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