Smart Patient Guidance Meets Virtual Workforce: The Next Level of Relief

Regula Spuehler
Mar 30
3 min read

What leading Swiss hospitals have relied on for years just got even more powerful.

Good medicine needs time. We make sure it stays that way.

A Number that Surprises many People

CHF 35. Per appointment. That is the saving Kantonsspital Baden calculated in a solid business case back in 2019. Simply by switching from paper-based to digitally delivered appointment communication.

The result of one clearly defined, automated process. Implementable within weeks, felt from day one.

That is process expertise that has been built into the heyPatient platform as standard for years.

What Has Been Available as Standard for Years

Those working with heyPatient today have access to a platform that goes far beyond a patient portal.

For years, we have offered appointment-type-specific patient guidance that is flexibly configurable and automatically delivers exactly what each appointment requires.

In concrete terms:

Appointment-specific patient instructions

Every appointment is different. An MRI examination has different requirements than an outpatient consultation or a surgical procedure. heyPatient automatically delivers the right instructions at the right moment, in the right language. Configurable, scalable, with minimal effort for your team.

Automated patient tasks before, during and after the appointment

Patients receive structured tasks throughout their entire journey. Before the appointment: preparation, forms, confirmations. During the stay: orientation and next steps. After the appointment: follow-up care, documents, follow-up communication. All automated, all traceable.

Digital patient navigation

Patients know where they are and where they need to go. The system actively guides them, from reception through the department to the treatment room. Orientation as a standard, uncertainty as the exception.

This is established practice at leading Swiss healthcare institutions. Process expertise, available at the push of a button.

The Opportunity in Everyday Clinical Life

A large part of daily hospital work is recurring and structurally predictable. Answering questions. Orienting patients. Explaining documents. Sending reminders. Following up on tasks.

These tasks deserve a smart solution. And the capacity freed up deserves better use.

The staffing shortage makes this step even more urgent. The answer lies in intelligent automation that steps in where it makes the greatest difference.

Virtual Workforce: The Next Level

This is precisely where the Virtual Workforce comes in. It builds on heyPatient's proven process expertise and takes it to a new level.

Automated responses to patient questions, around the clock

The system knows the frequent questions and answers them proactively. The patient immediately gains clarity. The team gains focus for what truly matters.

Proactive communication along the entire patient journey

Reminders, preparation steps, follow-up information, all running automatically, appointment-specific and multilingual. The system manages, the team decides.

Intelligent escalation

What can be resolved automatically is resolved automatically. What requires human expertise reaches the right person at the right time. Every case receives the attention it deserves.

More Time for What Matters

The Virtual Workforce gives staff back what a full clinical day demands of them: time and focus for personal care, the conversation that counts, the medical assessment that defines great healthcare.

Organisations that take this step experience: efficiency and patient experience develop together. A team that can focus on what matters passes that on to patients.

Process Expertise at the Push of a Button, Individually Extendable

What heyPatient offers as standard works from day one. Proven configurations, tested in real deployments at leading Swiss healthcare institutions. Best practice, immediately available.

Whatever goes beyond that, we implement together. Individual workflows, specific requirements, clinic-specific adaptations.