Offer your customers the patient app, seamlessly integrated into your system
Patient Experience at highest level
One App for entire care journeys
Patients stay in one single app — across providers, regions and borders. Information, appoint-ments and tasks automatically follow the treatment wherever care happens.
Integrated into processes and KPIs
Teams work in their familiar system environment. Patient interaction is seamlessly integrated. We provide built in management dashboards which support KPI tracking.
Operated as a turnkey service
Operations, updates, support and continuous improvements are fully covered. Your IT team is sustainably relieved. Modular functionality and new services can be activated anytime.
Maximum security without compromise
Choose your hosting: Microsoft Azure Swiss Cloud (CH standard), local cloud or on premise. Security, privacy and compliance are built in by default.
Your digital clinic at the push of a button. Modular and adaptable
How we effectively relieve your teams from day 1
Patient Registration, Admission, virtual Reception and Queuing
Web-Admission
Configurable registration form, easy to integrate into your company website. According to the principle of data economy and in 16 languages. Encrypted data transfer, directly to your ERP/PIS.
Patient identification via 2FA or SwissID/heyPatient account.
E-registration and -admission
Automated patient registration and admission with pre-verified data, delivered directly into your ERP for final approval.
End-to-end digital process, offering self-service admission to patients, 24x7.
Web- and/or app-based.
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Easy configuration of admission-reasons, patient instruction, insurance-related interaction etc. Confirmation of your T&C with timestamp.
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Quick Connect
A personalized QR code with basic data for maximum ease and speed of registration, ideal for clinics or emergency departments.
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Optionally, we also provide tablets with payment functionality.
Patient Logistics
Self check in
Intuitive, easy self-service check-in kosk for patient guidance, as a further automation step after web-registration.
Configurable patient interaction after check-in (e.g. directly to the ward or to patient administration, depending on internal status) and automated status update in your internal system.
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Self-check-in via app is included as standard.
Patient Call / Ticketing-System
A ticketing system that can be activated at the push of a button, configurable per location.
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Ticket-specific calls can be actively triggered, and notes can be added.
Process-integrated functionality, seamlessly embedded into your desired patient journey and provided as a service.
(hardware not included).
Navigation: To location and inhouse
We navigate patients and their families to the right place. Google Maps for the locations of your choice is included in the standard.
Inhouse navigation is seamlessly journey-integrated and is also provided for visitors in the app-homescreen or via terminals in the entry hall.
Appointment Invites, Reminders, Tasks, Instructions, Navigation
Appointments ready-made.
Send appointment invites directly into your patients' hands: Via App, Email or SMS. Patients and their care network "heyFamily" see all important information at a glance, are always informed about changes and are in the right place in good time thanks to easy-to-integrate navigation.
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Easily configurable reminders, notifications and appointment confirmations.
Video consultation / virtual visits
Simply activate this standard functionality to display an automatically provided dial-in link with your appointment invite. Solution-independent offering, as standard functionality.
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Thanks to the heyFamily function, loved ones and caregivers can easily join the appointment.
Online-Appointment Booking
Integrated into your process as desired: whether along the registration process with provided offers or as a follow-up after an interaction.
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Easily implemented via FHIR API, for example using KISIM FHIR Server
Inbox, Messages and more
We keep your patients informed and well-prepared, with automated messages directly to the inbox according to your configuration.
Personalized instructions and tasks for patient preparation also support aftercare and staying in touch with you:
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digital forms and questionnaires provided
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delivery of the digital invoice copy
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laboratory reports and other documents
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PREMS and PROMS
Excite Your Patients with a Branded Experience
Branded app:
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Freely selectable name of your app
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Basic heyPatient-functionaliy in your branding (colors, logos, etc.)
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Easy integration of web-based and other content
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Extendable with your desired functionality and/or 3rd party solutions
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Join the Community.
Data protection and data security at the highest level
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Data is stored encrypted in the Microsoft Swiss Azure Cloud
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Data transmission encrypted
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SwissID verified patient identity
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App users decide at any time with whom they share their data.
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Dedicated FHIR agent per service provider connection (test and prod)
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Optional BYOK
Integration: Easy
Our API is based on HL7 FHIR, the international communication standard in healthcare, making it easy to integrate all common systems. Read more about this here in our Blog. well-known system manufacturers offer ready-made modules.
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You want more? No problem
Our heyApp Store grows continually. What do you want to start with?
Start digitization now - with heyPatient
As a service, at transparent costs and safely.​
Close to the pulse: Get an overall view of your patient journey
Patient Journey Workshop