Offer your customers the patient app, seamlessly integrated into your system
We are building the patient interaction of the future
Our patient portal at the touch of a button is as simple as can be.
It enables the transformation to a digital clinic in the shortest possible time.
People are at the centre, the quality of treatment is ensured and costs are saved.
This is what heyPatient offers.
As a leading portal provider, we are building the patient interaction of the future: simple, digital and seamlessly integrated.
​
Would you like to drive the further development of our Swiss healthcare platform with your work - for the healthcare system of tomorrow?
​
Then become part of the heyPatient team as:
Technical Customer Success Officer
100%
Entry per 2nd May 2024 or by arrangement
Winterthur, Switzerland
In this position, the threads of requirements and further developments come together: You use your in-depth technical and professional expertise to design simple, user-friendly and efficient digital solutions that delight our customers. You will bring new functionalities from the initial specification to successful implementation.
As the first point of contact for new requirements and support tickets, you will work closely with the entire team, customers, and external partners to ensure that all requirements are understood and implemented in accordance with the agreement and applicable standards. You will solve minor problems independently.
Requirements:
-
Enjoy smart digital solutions that simplify and inspire
-
Sound technical and professional healthcare expertise
-
Experience in coordinating development projects and familiar with service management
-
Excellent organisational skills and the ability to manage complex processes
-
Strong time management and prioritisation skills
-
Experience with ticketing system and service management (Jira)
-
Customer orientated thinking and acting
-
Accuracy, attention to detail and ability to complete tasks from A to Z as independently as possible to a high standard
-
Strong communication and teamwork skills to interact effectively with various stakeholders
-
Ability to work under pressure and respond flexibly to changing requirements
-
Experience with project management tools and methods
-
Fluent in German and English, verbal and written
Nice to have:
-
Technical experience with MS Azure
-
Experience with HL7 FHIR, familiar with Rest API
-
Development experience (Kotlin, React Native)
If you are ready to take responsibility for our technical customer success and ensure that our customers look forward to new functionalities that inspire and are delivered according to specifications, we look forward to hearing from you!
What happens after you apply?
-
First, we check your application documents. If the «hard facts» match, then:
-
Let's do a first telephone interview (about 30-40 minutes). If we are sympathetic to each other, then:
-
If necessary, we can obtain reference information. If they vote for us, then:
-
There is a video interview with our Co-CTO and CEO (approx. 60 minutes). If we speak the same language, then:
-
Let's do a trial day in Winterthur. Here you get to know your future team and the projects better. In the final discussion, we decide together on the next steps.